FAQ

What types of eyelash extension products do you offer?

Vuela Alto Beauty specializes in high-quality eyelash extension products, including professional-grade adhesives such as the Midnight Bond and innovative sealants like the Super Bonder, anything a lash tech may need weather your starting out or have been lashing for years. These products are designed to enhance the longevity and health of lash extensions, ensuring a flawless application.

How do I ensure optimal retention of eyelash extensions?

To achieve optimal retention, it is essential to use high-quality adhesives and sealants. Our Midnight Bond adhesive, for instance, is formulated for quick drying times and strong bonding, which can significantly improve the longevity of the extensions. Additionally, proper application techniques and aftercare are crucial for maintaining the integrity of the lash extensions.

What is the shelf life of your adhesive products?

The shelf life of our adhesive products is typically around 6 to 12 months when stored in a cool, dry place away from direct sunlight. It is important to check the expiration date on the packaging and to use the product within the recommended timeframe to ensure optimal performance.

Can I exchange or return products if I am not satisfied?

We allow exchanges for all eligible unused or unopened products within 10 days from the day you received your order. However, we do not accept returns on used or opened products. Please note that refunds will be issued in store credit only.

How long does shipping take?

All orders are processed and shipped within 48 business hours after being submitted. However, additional shipping time may occur due to holidays or weather conditions. We appreciate your patience during these times.

What should I do if my package is lost or damaged during shipping?

Once tracking shows that the package has left our warehouse, we are not responsible for the package. If you encounter any issues with lost or damaged packages, we recommend contacting the shipping carrier directly for assistance.

Do you offer any training or resources for lash technicians?

We do 1 on 1 or group certification classes, we are committed to supporting lash technicians by offering high-quality products and resources. We encourage technicians to stay informed about best practices and techniques through professional development opportunities within the industry. Contact us to get more details via email anabellamendoza2017@gmail.com or via text message 432-901-3401.